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You have the ability to turn a bounce back option on and off. With the Non-Account Bouncing preference selected, senders will receive a message letting them know when their emails did not reach the intended recipient.
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| What happens if a genuine correspondent sends an email to an outdated address for my domain? How will they know that their messages are not getting through to us? |
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You can choose the Spam Filtering link to set the spam fighting sensitivity level anywhere from Lenient to Aggressive. You may also select specific categories, such as Sexually Explicit, to filter at a different level from the rest of the bulk mail.
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| Can I control how aggressive my anti-spam solution is on stopping junk emails? |
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The domain administrator can select how often users receive email notifications of activity in their mail queue. This notification option may be set anywhere from one to 10 days.
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| How will users know when they have email in their message quarantine? |
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Periodically we update the infomation on this Website, however you may find more information directly from their Website at http://www.postini.com.
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| Where can I find more information about Postini's Products? |
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Not at all. In fact, an email
is typically sent through seven to eight intermediaries as it travels to the
recipient. Our anti-spam service only adds one additional millisecond
intermediary in this journey and neither delays the mail nor adds any risk to
it.
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| Does the Postini anti-spam solution increase the time or risk for sending out email? |
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You have the ability to customize your message as
needed. You can set the address, date,
reply to recipient, and more.
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| Can I change the spam notification emails to come from my domain? I would like the emails users to see our organization as the sender for the message queue reminder. |
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Definitely. After signing up
with Webservio, you will provide us with your administrative user. Your
admin will take charge of the email addresses that need to be included in
the anti-spam coverage. All messages sent to the unprotected email accounts
will not be affected by the Postini service. You may increase your number
of users at any time by contacting sales@webservio.com.
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| Our Business has 100 email accounts but we only need 25 of those accounts to be protected from spam. Is that possible? |
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You can manage a setting
called Non-Account Bouncing which, if turned on, will bounce back all messages
sent to addresses not listed in your Postini account. Since messages sent to
non-users will be blocked by the system, Non-Account Bouncing will relieve the
load on your mail server produced by non-user spam attacks. On the
reverse side of this, by turning this option off email will get through to your
users who are not listed in your spam prevention account.
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| If one of my email users is not created in my Postini account, will that address continue to receive mail or will it be blocked? |
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Postini has a 99.999% uptime guaranteed
for their anti-spam service. This is
because of the multiple redundancy provided through four different facilities,
two West Coast and two East Coast, insuring that a natural disaster in either
area will not interfere with the system.
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| What Service Level Agreement does Postini Offer? |
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No. Although you, the system
administrator, do have the access to add new users to your account, you can
have us do it for you upon initial setup. All we need is for you to send an
excel sheet of all the addresses that will be protected with our spam blocking
solution. The users must be formatted as user@domain.com.
The other alternative is to enable the smart create option which will
progressively recognize legitimate users and categorize them as such.
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| Must I set up my Postini account users for my domain myself? |
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